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Refunds

Thank you for choosing Orphek!

Orphek wants to make sure that you are happy with your new purchase.

As with any shopping experience, there are terms and conditions that apply to transactions at Orphek online shop. It is very important to remember that by placing an order or making a purchase at Orphek online shop not only you are an awesome reefer, but you also agree to the terms and conditions of our  Policies and Terms.

We think that we have designed what we believe to be an amazing product and we did our best to provide a high quality service but, if you need to cancel an item, we are here to help understand the conditions and the entire process.

There are a few important things to keep in mind when asking for a refund of a purchase you made from us, so we invite you to review the following terms related to getting a refund.

Orphek gives free shipping with Door to Door worldwide Air Express Delivery therefore there are no refunds of shipping cost or fees.

IF YOU WISH TO CHANGE OR CANCEL YOUR ORDER BEFORE SHIPPING

After your order has been processed, it is immediately sent to our fulfillment department for shipping. 

If you have made a mistake in your order and wishes to change it or even to cancel it, you need to contact us immediately.

If your order has not been shipped yet it can be cancelled and refunded. 

Please contact us at contact@orphek.com 

IF YOU WISH TO CHANGE OR CANCEL YOUR ORDER  AFTER SHIPPING

Once your order was processed and it has already left our facilities for shipping 

Unfortunately, orders that have been already shipped cannot be cancelled and will not be refunded.

REFUND METHOD

The way your refund is processed depends on your original payment method.

Late or missing refunds

It may take some time before your refund is officially done. If you haven’t received a refund yet please contact us at contact@orphek.com

Returns

Orphek gives free shipping with Door to Door worldwide Air Express Delivery and it is quite expensive, therefore Orphek operates a No Return Policy. 

Unfortunately, orders that have been already shipped cannot be cancelled, refunded or returned.

Do not hesitate to contact Orphek if you have any further questions regarding this matter at contact@orphek.com