配送ポリシー

Shipping policies

Shopping Orphek products in this website:

 

Orphek online shop sells, ships & delivers worldwide. 

If you haven't found your country in this website it doesn't mean that you can't purchase Orphek products!

Orphek has dealers and distributors worldwide and in some countries we operate an exclusivity contract with them. 

Email us to contact@orphek.com if you haven't found your country in this website and we will be more than happy to assist you with your purchase! Or go to CONTACT  

Shipping rates, costs & method

Orphek in an international company and sells worldwide.

Orphek gives free shipping with Door to Door worldwide Air Express Delivery.

Shipping restrictions

  • Orphek can only ship to countries where the provided shipping method is available.
  • Orphek does not ship to B.O boxes.

Processing order for shipping

All orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Since Orphek offers free shipping, it chooses which carrier will deliver the shipment according to many factors such as quality of service provided, prices, delivery timing etc...

Some of our shipments require a signature. A Shipment Notification email or text message via cell phone (provided by the buyer) will inform whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Orphek.

IMPORTANT:

Once your order has been prepared for shipment or has been shipped, Orphek is unable to change the shipping address.

Please check buyers responsibility clause bellow!

Buyer responsibility

Buyer is fully responsible for the information provided when shopping online for Orphek products.

Please kindly double check if you have provided the correct address for shipping/delivery.

  • As mentioned above, once your order has been prepared for shipment or has been shipped, Orphek is unable to change the shipping address.
  • Orphek will not refund nor will ship a new product if the original product (s) purchased was (were) delivered to the address incorrectly provided by the buyer.

How do I check the status of my order? 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@orphek.com with your name and order number, and we will look into it for you.

Orphek gives free shipping with Door to Door worldwide Air Express Delivery. 

Delay in shipping & delivery

Please notice that due to this pandemic, both lockdowns and slowdowns, or any other national or regional emergencies might cause delays in shipping and deliveries. 

Since the actual delivery of your order can be impacted by many events beyond Orphek’s control once it leaves our facilities, Orphek cannot be held liable for late deliveries. 

We will, however, work with you to ensure a smooth delivery.

Please contact us if you are having any questions regarding shipping & delivery at contact@orphek.com

Missing or lost packages

In case of any problems with your delivery, Orphek will help you to resolve the issue as quickly as possible with as little inconvenience to you. Please contact us for customer assistance.

If you have already received your order and find that it is damaged, please read Orphek WARRANTY to get information on how to proceed.

Customs , duties & taxes

Orphek does not operate Customs brokerage services, and it will not be held responsible for the customs clearance of the products purchased by its clients. It is the client’s obligation to check for the local customs legislation, duties, import Vat, etc. 

Orders may be subject to import taxes, customs duties and fees charged by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are imposed once a shipment reaches the buyers country. 

Additional charges for customs clearance must be fulfilled by the buyer; Orphek has no control over these charges, nor can Orphek predict what they may be, therefore it is not responsible for these charges.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Orphek does not and will not operate as a representative or contact point of the clients towards the authorities if any product purchased will be held in custody of customs.

 

Damage during shipping & delivery

Inspect your package on arrival for any severe damage that may have occurred during shipment. 

It is normal for the shipping carton to show some wear, however, if damage has occurred to your item(s):It is essential that you retain the shipping box, packing material and the damaged items for inspection by the carrier company.

Have all the information about the purchased product, including its shipping tracking number at hand when you contact the carrier.

PLEASE CHECK OUR REFUNDS ,RETURNS and EXCHANGES AT:ORPHEK REFUNDS POLICY
PLEASE CHECK OUR WARRANTY POLICIES  AT: Orphek Warranty

LAST UPDATE: